International Journal of Business and Finance Management Research
ISSN: 2053-1842
Vol. 3(3), pp. 35-43, April 2015
doi.org/10.33500/ijbfmr.2015.03.004



Impacts of Service Compact with all Nigerians (SERVICOM) on public service delivery: A case study of the Federal Ministry of Women Affairs and Social Development

Philip Oyadiran Adeyinka1* and Omonowa Grace Ema2

1Department of Public Administration, Faculty of Social Sciences, University Of Abuja, Abuja, Nigeria
2Federal Ministry of Women Affairs and Social Development, Federal Capital Territory, Abuja, Nigeria..

*To whom correspondence should be addressed. E-mail: philloy2000@yahoo.com.

Received 26 June, 2014; Received in revised form 23 July, 2014; Accepted 30 July, 2014.

Abstract


Key words:
Public service, Inefficiency, Corruption, Delivery.


This research examined the impacts of Service Compact with all Nigerians (SERVICOM)on Public Service delivery at Federal Ministry of Women Affairs and Social Development, Abuja, Nigeria. It raises public awareness on the need to serve Nigerians right, and why Nigerians suffer in the midst of plenty, due to inefficiency and corruption with impunity over the years. It exposes the dimensions and magnitude of the evils that have bedeviled the public service that suffers from decay and lack of public confidence or trust. The researchers therefore sees SERVICOM as a step in the right direction, but was incapacitated by lack of constitutional backing and support by successive government at all levels with other major factors that have affected the programme, such as; insecurity challenges, ethno-religious and political crises, nepotism and favoritism, power sector problems, etc. The research which explores both primary and secondary sources of data and modernization theory, recommended proper legislation for SERVICOM with full commitment to the programme; use of self-service technology (SST) for most public services (that is, ATM), proper remuneration of public servants, awards and sanctions for erring individuals and institutions, among others.

©2015 BluePen Journals Ltd.







© 2013-2021 - BluePen Journals | Terms | Privacy policy | Advert | Help |